Perspectives

Fresh thinking. Real-world lessons.

Product deep-dives, lessons from the field, and perspectives on AI-powered performance coaching from the Harmonyze team.

Jonny Greenspan, CTO of Harmonyze, and Yacov Salomon, EVP of Software Engineering at Salesforce

September 16, 2026•6 min read

AGI and the Next Interface, with Yacov Salomon, EVP of Software Engineering at Salesforce

A conversation with Yacov Salomon, EVP of Software Engineering at Salesforce, on AGI, AI agents, and how new interfaces between people, systems, and software may reshape the way businesses operate.

August 3, 2026•3 min read

The Self-Optimizing Franchise: Turning Operational Data Into Profit

The latest IFA 2026 Franchising Economic Outlook confirms what we're seeing across the franchise industry: The AI conversation is shifting from experimentation to franchisee profitability.

Jonny Greenspan (Co-founder & CTO) pointing to a dashboard showing more than $20 million in captured franchisee revenue.

July 23, 2026•2 min read

Harmonyze Hits $20 Million in Franchisee Revenue in Under 6 months

Harmonyze just crossed $20 million in franchisee revenue created and captured on the platform in 2026. Why an AI company picked its customers' dollars as the number on the wall.

Skepticism to Strategy: Rethinking A.I. in Business, by Caroline Rozman

July 16, 2026•3 min read

From Skepticism to Strategy: Rethinking AI in Business

Caroline Rozman explores how exposure to customized business AI can shift perceptions from fear and skepticism toward practical value. It highlights how AI can amplify human expertise, improve franchise coaching, and help businesses make better decisions from their data.

June 14, 2026•6 min read

The Model Is the Easy Part

When the U.S. government forced Anthropic's most powerful models offline overnight, it proved a point our CTO has been making for a while: the model you build on can vanish in an afternoon. The durable advantage was never the model—it's the data, context, and judgment around it.

May 5, 2026•3 min read

Who Coaches the Coach?

How franchise teams can measure whether their coaching motion is driving performance, or just reporting on it, with a framework for turning great coaching into a system-wide standard.

March 30, 2026•3 min read

Home Services Brands Don’t Have a Data Problem. They Have a Decision Problem.

Home services brands don’t lack data. They struggle to identify what is actually driving performance. Learn how connecting lead flow, scheduling, sales execution, and customer feedback helps multi-location teams diagnose bottlenecks and coach more effectively.

March 19, 2026•3 min read

What Changes When You Can Ask Your Data Anything?

How franchise teams are using AI to move from “what’s happening” to “what should I do,” based on analysis of real prompts inside Ask Harmonyze.

March 13, 2026•3 min read

Where Should Franchise Coaching Focus?

Franchise networks may average 5.6% growth, but performance often ranges from steep decline to rapid expansion. This article explores how coaching teams decide where to focus across a wide distribution of outcomes.

March 5, 2026•3 min read

Knowing Where to Focus Is What Makes You Money

Franchise networks don’t suffer from a lack of ideas. They struggle with focus. The next evolution of performance systems helps operators prioritize the actions that drive the greatest revenue impact based on effort, opportunity, and network signals.

February 25, 2026•2 min read

Coaching Lives in Conversations, Not Dashboards

Performance data shows what happened. Coaching context explains why. This article explores how structured activity logging captures conversations around sales, leads, goals, and growth. Then it discusses how those insights feed back into performance guidance across franchise systems.

The same location in Harmonyze. Context changes the entire conversation.

February 20, 2026•4 min read

What a Hiring Decision Taught Me About the Limits of Scorecards

Data gets you to the table. Context gets you to the decision. Read about Jonny's experience hiring our latest AI engineer and how it relates to franchise performance coaching.

February 12, 2026•2 min read

You’re Not Meant to Coach 200 Locations at Once

Managing 20 to 200 franchise locations requires clear prioritization. This spotlight explores how performance trends, early warning signals, and network level visibility help Franchise Business Coaches focus on the locations that need attention most.

Performance snapshot dashboard showing short- and long-term trends across membership, sales, and marketing, highlighting priority areas and performance signals versus the network average.

January 26, 2026•3 min read

Where Do I Focus Next? Turning performance data into clear priorities

Franchise leaders don’t lack data. They lack clarity. This post explores how to turn performance metrics into clear, actionable priorities.

December 14, 2025•5 min read

Winter Seasonality: Turn the slow season into a performance coaching advantage

Seasonality isn't the challenge. Interpretation is. Raw up/down numbers hide the signal when every location is experiencing the same winter forces.

Graphic of franchise brands near the Harmonyze office

September 16, 2025•5 min read

Improving franchise operations with purpose-built LLMs and AI agents

The Harmonyze tech team explores how purpose-built large language models and AI agents can transform franchise operations by tackling unstructured data challenges, enabling better security, schema design, and repeatability while scaling operations across franchise networks.

October 22, 2024•31 min read

FranchiseU! Episode 90: Gary Liskovich

In this FranchiseU podcast episode, Gary Liskovich, CEO and co-founder of Harmonyze, joins Kathleen Gosser and shares his journey from engineering to building AI solutions for franchise operations, discussing how the platform helps franchisors.

Technology graphic showing Harmonyze connected data

October 14, 2024•3 min read

Franchisors benefit when AI is paired with their existing unstructured data

AI unlocks tremendous value for franchisors by transforming previously unusable unstructured data into automated processes and actionable insights, enabling better compliance monitoring, risk profiling, and allowing leaders to focus on strategic innovation rather than administrative tasks.