Kathleen Gosser, PhD
Yum! Brands Associate Professor of Franchise Management Practice at University of Louisville
Kathleen Gosser, PhD, is the Yum! Brands Associate Professor of Franchise Management Practice at the University of Louisville College of Business and director of the university's Yum! Center for Global Franchise Excellence, where she was named inaugural endowed chair. She joined the College of Business in 2019 after a 35-year career at Yum! Brands, where her final role was director of learning and organizational development and chair of the KFC Foundation. She co-created and leads UofL's online franchise management certificate programs and holds a PhD in educational leadership and organizational development and an MBA from the University of Louisville, and a BA in journalism from Indiana University.
LinkedInIn their own words
“Gary, you brought up the real secret is strong franchise business consultants. Having those folks in the field and just for, just for ease, we'll call 'em FBCs. They're the folks that are between the corporation and the franchisee. They're the ones who visit the locations, who are the counselor, the coach, you want them to be more than a mailman, which is what I've heard a lot of times mail person.”
“We started with that group. That group would come into headquarters and we trained them first. Cause they have to know it cold. And a lot of times they would go out and do some training, especially if it was in person. So I would train them as I would, it was it train the trainer. I train them to train and then they really knew it.”
Ready to see Harmonyze in action?
Let's continue the conversation
Whether you're exploring how AI can support your franchise teams or want to join a future conversation, we'd love to hear from you.