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Monica Rothgery
Author and Keynote Speaker
Monica Rothgery is the former chief operating officer of KFC U.S., part of Yum! Brands, where she was responsible for roughly 4,000 restaurants; she was the first woman to hold that role and the first openly LGBTQ executive in the Yum! Brands C-suite. She began her career as a lieutenant in the U.S. Army and then as a Taco Bell restaurant general manager. She is the author of "Lessons from the Drive-Thru: Real Life Wisdom for Frontline Leaders" (2024) and now works as an author, keynote speaker, and consultant on frontline leadership.
LinkedInIn their own words
“Or Cane's, Raising Cane's. They do tenders, that's it. So the more you go down the complexity lane, the less likely you have success at the restaurant level. Above restaurant, complexity can be figured out. Whether it's through data or resolving inconsistencies or conflicts between. Whether it's marketing and operations, or HR and operations, or franchise-franchisee, you can figure all that out.”
“There was so many meat blocks. There was chicken on the bone, there's nuggets, there's tenders, there's sandwiches. There's two kinds or three kinds even of chicken on the bone. Spicy, original recipe, crispy. Every one of those is an opportunity for failure. And then to expect the manager to have that whole SKU list of products available, hot and fresh, and maintain profitability.”
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