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Dave Hansen
CEO at ClientTether
Dave Hansen is the CEO of ClientTether, a franchise CRM and sales automation platform based in Spanish Fork, Utah, whose founder is Conrad Kolba. He led the company's sales and marketing group before taking the CEO role, and his background includes franchise ownership and roles leading sales and client services teams. He hosts ClientTether's Franchise Advisory Board podcast and co-hosts the Service Franchise Summit, an event ClientTether presents with Franchise Filming.
LinkedInIn their own words
“Is assuming people are actually gonna read that freaking, encyclopedia that they wrote. They're not like, that's the one of the funniest things when someone's like, here's our operations manuals. Everything's documented. It's 200 pages. I'm like, oh my, the fact that it's 200. You've just, you've just disincentivized half of your franchise owners from even cracking it open, which is awful. Right?”
“Being able to coach with insights from peers. Mission criticals. So we talk about tools. You gotta have tools that are gathering the data that can give you normative data so that you can, as the franchisor coach with that, or start to even better create peer groups or one-on-ones with people who are excellent and stink at something. But you gotta know that from real data.”
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