Brynn Gibbs

Brynn Gibbs is the founder and CEO of Consumer Fusion, a reputation management, local listing, and social media platform for multi-location and franchise businesses. She founded the company in 2013 after helping a family friend's business remove fake negative reviews, and Consumer Fusion now focuses on disputing illegitimate reviews across online review sites and managing local search presence for franchise brands. She serves on the International Franchise Association's Supplier Forum Advisory Board and its Marketing and Innovation Committee, and Consumer Fusion is an IFA Preferred Vendor.

Brynn on Harmonyze

WebinarJanuary 23, 2026
Your Customers Are Coaching You: Brynn Gibbs on Using reviews and context to improve execution
In this webinar, Gary Liskovich, CEO of Harmonyze, sits down with Brynn Gibbs, Founder & CEO of Consumer Fusion, to explore how customer feedback has become one of the most powerful inputs for performance coaching. They discuss how reviews and reputation data move beyond marketing – shaping execution, coaching conversations, and revenue outcomes across multi-unit brands – and where AI can automate insight while humans stay in the loop.

Ready to see Harmonyze in action?

Let's continue the conversation

Whether you're exploring how AI can support your franchise teams or want to join a future conversation, we'd love to hear from you.

Book a demo Browse webinars

Brynn Gibbs

Brynn on Harmonyze

Your Customers Are Coaching You: Brynn Gibbs on Using reviews and context to improve execution

Let's continue the conversation