Back to Webinars
23 min
Compliance vs. Coaching: Monica Rothgery on How Great Franchisors Build Trust
Featuring
GL
Gary Liskovich
CEO & Co-founder at Harmonyze
MR
Monica Rothgery
Former COO at KFC
About this webinar
In this episode, Gary Liskovich (CEO, Harmonyze) sits down with Monica Rothgery—former COO of KFC U.S. and author of Lessons from the Drive-Thru—to unpack one of the biggest tensions in franchising: compliance vs. coaching. Monica shares the practical playbook she used while overseeing 4,000+ restaurants: how to build franchisee trust, roll out change without breaking the partnership, and reduce complexity so execution actually happens in the field.
Ready to see Harmonyze in action?
Let's continue the conversation
Whether you're exploring how AI can support your franchise teams or just want to share your thoughts on what you learned, we'd love to hear from you.