Coaching doesn’t pause for transitions — and neither should leadership.
In 2025, Heights Wellness Retreats was down a field coach.
Same network. Same expectations. Greater need for focus and consistency.
Rather than rushing a hire (and risking the coaching bar), Donald stepped up and used AI-driven performance insights to keep coaching aligned across the network during the transition.
I was able to maintain strong coaching standards without rushing a hire — because the system kept me focused on what mattered most.
– Donald McConnell, Sr. Director of Field Ops at Heights Wellness Retreat
What Donald used AI insights to do
- See which locations truly needed attention — not just who was loudest
- Walk into every conversation with clear, data-backed priorities
The result
- Coaching stayed consistent.
- Conversations stayed focused.
- The network stayed aligned — even during a staffing gap.